1. Products
Q: What types of furniture do you offer?
A: NorthWood offers a wide range of high-quality furniture for home and office, including tables, chairs, cabinets, wardrobes, and custom-made pieces.
Q: Are your products customizable?
A: Yes! Many of our products can be customized in terms of size, color, and material. Please contact our team to discuss your specific requirements.
Q: Where are your products made?
A: All our furniture is designed and crafted with care in Romania, using high-quality materials that meet EU standards.
2. Ordering
Q: How can I place an order?
A: Orders can be placed directly on our website through the product pages. For custom or bulk orders, you can also contact us via email or phone.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of purchase. Please contact us as soon as possible if changes are needed.
Q: Do you offer bulk or corporate orders?
A: Yes, we provide solutions for corporate offices, hotels, and bulk purchases. Contact our sales team for a personalized quote.
3. Shipping
Q: Do you ship internationally?
A: We currently ship within Romania and the European Union. For shipping outside the EU, please contact us for details.
Q: How much does shipping cost?
A: Shipping costs depend on the size, weight, and destination of your order. Costs will be displayed at checkout before you complete your purchase.
Q: How long will delivery take?
A: Standard delivery within Romania is typically 3–7 business days. EU deliveries usually take 5–14 business days. Delivery times may vary due to logistics or unforeseen circumstances.
Q: Can I track my order?
A: Yes, once your order is dispatched, you will receive tracking information via email.
4. Returns & Exchanges
Q: What is your return policy?
A: You can return products within 14 calendar days of receiving them, as long as they are unused and in their original packaging. Some custom-made items may not be eligible for standard returns.
Q: How do I return an item?
A: Contact NorthWood via email or phone to receive return instructions. Ship the item back to the provided address for a refund or exchange.
Q: How long does it take to get a refund?
A: Refunds are processed using the original payment method within 14 business days of receiving the returned product.
Q: What if my product is damaged or defective?
A: Please contact us immediately. We will provide instructions for returning the item and issue a replacement or full refund.
5. Payment & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards, bank transfers, and online payment solutions. All transactions are secure and encrypted.
Q: Is my personal information safe?
A: Yes, we comply with GDPR and other EU data protection laws. Please see our Privacy Policy for more details.
6. General Questions
Q: How can I contact NorthWood?
A: You can contact us via email, phone, or through the contact form on our website.
Q: Do you offer interior design advice?
A: Yes! Our team can provide guidance and suggestions to help you choose the right furniture for your space.