Last Updated: January 3, 2026
This Shipping & Returns Policy (“Policy”) outlines how NorthWood handles the delivery of products and returns. By purchasing or ordering from NorthWood, you agree to comply with this Policy.
1. Shipping Information
1.1 Shipping Areas
We currently ship products within Romania and the European Union. Shipping to other countries may be possible upon request; please contact us for details.
1.2 Shipping Costs
Shipping costs depend on the size, weight, and destination of the order. All costs will be displayed at checkout before you complete your purchase.
1.3 Delivery Time
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Standard shipping within Romania typically takes 3–7 business days.
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EU deliveries typically take 5–14 business days, depending on location.
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These are estimated delivery times and may vary due to logistics or unforeseen circumstances.
1.4 Shipping Method
We use trusted courier services to deliver your products safely. Tracking information will be provided once your order is dispatched.
1.5 Risk of Loss
Once the product is delivered to the carrier, NorthWood is no longer responsible for damage or loss during transit. Please inspect your shipment upon receipt and report any issues immediately.
2. Returns and Exchanges
2.1 Right to Cancel / Return
You have the right to return products purchased online within 14 calendar days of receiving your order, in accordance with EU consumer protection laws.
2.2 Return Conditions
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Products must be returned in their original packaging and in unused condition.
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Custom or made-to-order furniture may not be eligible for standard returns unless defective.
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Proof of purchase is required for all returns.
2.3 Return Process
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Contact NorthWood via email or phone to request a return.
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Receive a return authorization and instructions for shipping the product back.
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Ship the product to the provided return address.
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Once the returned item is received and inspected, we will process a refund or exchange as requested.
2.4 Refunds
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Refunds are processed using the original payment method.
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Shipping costs are non-refundable unless the return is due to a defective or incorrect product.
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Refunds may take up to 14 business days from the day we receive the returned product.
2.5 Defective or Damaged Items
If your product arrives defective or damaged, please contact us immediately. We will provide instructions for returning the item and issuing a replacement or full refund.